Privacy Policy
This policy explains how Uma Diagnostic Centre collects, uses, protects, and manages personal, payment, and diagnostic information.
Last updated: June 28, 2026
1. Introduction
Uma Diagnostic Centre respects the privacy of patients, users, visitors, staff, doctors, and customers using our website, mobile application, booking services, report services, payment services, and diagnostic support systems.
2. Information We Collect
We may collect patient name, age, gender, mobile number, email address, address, booking details, selected tests, sample collection details, report information, payment details, device details, login activity, and service communication records.
3. Health and Diagnostic Information
Diagnostic reports and health-related information are treated as confidential. Access is limited to authorised staff, doctors, administrators, the concerned patient, or an authorised representative.
4. How We Use Information
- To register patients and manage accounts.
- To book diagnostic tests and coordinate sample collection.
- To generate, verify, store, and share reports with authorised users.
- To process payments, receipts, refunds, and payment verification.
- To send service updates through phone, SMS, email, WhatsApp, or app notifications where applicable.
- To improve security, service quality, support, and compliance.
5. Payments
When online payments are enabled, payment processing may be handled by third-party payment gateway partners. We do not store full card, bank, or sensitive payment credentials. We may store transaction reference, order ID, amount, payment status, and refund status for verification and support.
6. Data Sharing
We do not sell patient personal data. Information may be shared only for service delivery, report processing, payment processing, legal compliance, customer support, or authorised operational requirements.
7. Data Security
We use reasonable technical and organisational safeguards to protect information. Users are responsible for keeping their login credentials and report links secure.
8. Data Retention
We retain records as required for diagnostic services, medical records, report access, accounting, legal compliance, dispute resolution, and business operations.
9. User Requests
Users may contact us for correction, update, access, or deletion requests, subject to identity verification, legal requirements, medical record retention obligations, and operational limitations.
10. Policy Updates
We may update this Privacy Policy from time to time. The latest version will be available on this page.
Contact Us
For questions, corrections, payment support, refund requests, or privacy-related requests, contact us using the details below.
