Sample Collection & Report Delivery Policy
This page explains how diagnostic services, sample collection, and report delivery are handled by Uma Diagnostic Centre.
Last updated: June 29, 2026
1. Service Delivery
Uma Diagnostic Centre provides diagnostic services through centre visits, sample collection coordination, laboratory testing, and digital report delivery where applicable.
2. Sample Collection
Sample collection depends on booking confirmation, location, staff availability, patient availability, test requirements, and preparation instructions such as fasting or specific sample timing.
3. Report Delivery
Reports may be made available through website, app, phone support, email, WhatsApp, printed copy, or centre collection where applicable. Report timelines vary by test type and verification requirements.
4. Delays
Report or service delivery may be delayed due to sample quality, repeat testing, machine downtime, verification requirements, payment status, incorrect patient details, network issues, or operational reasons.
5. Digital Access
Users must keep report links, login credentials, and patient information secure. Reports should be shared only with authorised persons and qualified medical professionals.
Contact Us
For questions, corrections, payment support, refund requests, or privacy-related requests, contact us using the details below.
